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firehouse cooking return policy

We have guaranteed your satisfaction on all of our products. If you are not satisfied for any reason, within 30 days of purchase, we will exchange the item, or refund the merchandise amount only. All merchandise should be returned in new condition, with original packaging. If you receive a product that was delivered damaged, you must contact us immediately, and return the item to be issued a replacement. If you paid with a personal check or money order, we will send you a refund check. If you used a credit card, we will credit your account less any transaction fees.

When your order arrives, you will find a packing list inside the carton. Should you wish to exchange or return merchandise, please take the following steps:
1. Photocopy the packing slip for you records and return the original, signed and dated by you, with a brief explanation of the return, enclose it with the return merchandise.
2. Send the return merchandise to: Islandog Publications 423 French Road Rochester NY 14618.
3. Send the package back to us via Parcel Post (4th class) insured mail, (no private mailing facilities, Priority Mail, or Express Mail) and save your receipt as record of your return. Sorry, no C.O.D.

firehouse cooking shipping policy

We are dedicated to getting your package to you when you expect it. To ensure adequate delivery time, please use the guidelines below. If you must receive a package by a given day, you may also call our customer service center for help in choosing a ship method.
Standard Shipping
Orders reach you within 10-12 business days of our receipt of your order.
Rush Shipping
Orders reach you within 4-6 business days. Please add $6.00 to Standard Delivery charge (see chart below.)
Express Shipping
Orders placed before 1:00 PM ET reach you within 2-3 business days.

Please add $11.50 to Standard Delivery charge. (see chart below)
Overnight Shipping
Orders placed before 1:00 PM ET reach you within 1-2 business days.

Please add $21.25 to Standard Delivery charge (see chart below.)
Additional charges may apply to large orders. For a shipping quote on larger orders, please call our customer service department at 1 (585) 244-9293.
For all Express and Overnight Orders:
You must provide a telephone number , and a signature is required at time of delivery.

NOTE: Express and Overnight orders can only be shipped to STREET addresses (no PO boxes, APO/FPOs.)
AK, HI, PR please add $10.00 surcharge to the Rush, Express or Overnight rate. (Phone number required.)
All firehouse cookbooks are shipped standard ground unless another shipping option is selected at the time of order. All prices reflect a 25% discount plus shipping and handling charges to give a final delivered total.

Please use the following guide to determine the number of books ordered and what your delivered final cost is. As noted above, using another shipping option will increase the delivered cost of the books accordingly.

Appropriate sales tax will be charged additionally at 8.25% for books delivered in New York State.

order by
December 7
for Christmas delivery
order by
December 15
for christmas delivery
order by
December 21
for christmas delivery
order by
December 22
for christmas delivery
Expect Delivery In
10-12 Business days
4-6 business days
2-3 business days

1-2 business days

number of books ordered
Cost of Books
Includes Standard Delivery
Add for Rush Delivery
Add for Express Delivery
Add for Overnight Delivery
add for gift wrapping
1
$23.75
$23.75
$6.00
$11.50
$21.25
$3.00
2
$46.50
$46.50
$6.00
$11.50
$21.25
$6.00
3
$68.25
$68.25
$6.00
$11.50
$21.25
$8.00
4
$89.75
$89.75
$7.00
$12.50
$22.00
$8.00
5
$109.55
$109.55
$7.00
$12.50
$22.50
$10.00
6
$130.25
$130.25
$8.00
$14.00
$23.00
$12.00
7+
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firehouse cooking contact us

For questions regarding your order, additional product information or shopping assistance:

E-mail:
customerservice@firehouse-cooking.com 24 hours a day.


Telephone:
1 (585) 244-9293 between 9am and 5pm ET Monday through Friday.

Fax:
1 (585) 244-9293 24 hours a day.

For Telephone Orders:
1 (585) 244-9293 between 9am and 5pm ET Monday through Friday.

For Mail Orders:
Islandog Publications
423 French Road
Rochester, NY 14618

Security and Privacy Information

Security
To protect the security of the information you give us when you order online, This site uses Secure Sockets Layer (SSL) technology. SSL encrypts your information so that no one other than the yahoo.stores.com sites and Islandog Publications will be able to decode it. SSL establishes a secure connection between your computer and our computers, and that connection remains secure until you complete or cancel an order.
How will you know if your connection is secure? Simply check the lower left corner of your browser window after you access the server. If you see a closed lock or an unbroken key (depending on what browser you are using), SSL is working. The browser window will read https://
Every attempt is made to keep your credit card information private, however, Islandog Publications will not be responsible for lose of data due to viruses, trojan horses, or hackers, either at the site or server level.

Privacy Statement

Our business is deeply committed to protecting your privacy and your First Amendment rights, and this commitment extends to the personal information you provide when you use our site.
The personal information you submit to our site may be shared, sold, or disclosed to third parties in any form, for any purposes, at any time without your consent. This information includes, but is not limited to, your email address.
In addition, we may share information identifying your purchases with any third party without your permission or otherwise disclose it to anyone, including the government, on our own initiative.
Questions about our privacy policy can be directed to info@firehouse-cooking.com